How long do this snorkeling tour last?
The activity has a duration of 2.5 hours approximately. You should add 1 hour for transportation.
If I can not swim, can I still go on this tour?
Of course, our snorkel tour is suited for people who do not know how to swim or have little to no experience snorkeling! Our trained guides will give you personalized attention and help in every moment. The guides will have a life preserver ring or lifebuoy where you can support yourself. Finally, you will get professional snorkel equipment in perfect conditions to do this activity safely. We even masks that cover the face completely, so you will not have to breathe through the tube.
Which schedule is the best one to carry out the activity?
All schedules are perfect to do this activity. In any of them you will have good visibility within the water and of the marine life, and the behavior of water (current) does not vary either.
In which of the schedules is the water warmer?
The water in Cancun stays at 25 degrees Celsius throughout the year, at any time of the day will have a pleasant feeling. If required, we can provide you with a thermal vest.
If I do not want to do the activity and I just want to go as a companion on the boat, can I do it?
Yes, you may bring companion(s), but prior reservation is required and it has a cost. The companion can stay in the boat at all times with the rest of the crew, and the crystal clear water will allow you to observe what happens underwater during the tour.
Can I do the activity with bad weather?
This activity is subject to weather conditions. It will be canceled for your security when the maritime port is declared closed by Port Captaincy. We will let you know if your activity has been canceled and will give you the option to reschedule or get your full refund.
How can I get a refund in the event of bad weather?
All reimbursements should be requested via email to: email@example.com. Once we have made your refund / cancellation, we will send you an email with evidence of this. You will receive your money from 15-20 days depending on your bank.
Can I bring my camera?
Yes. We have no restrictions on cameras or any device for capturing photos or video. However, we can not take responsibility if they are damaged or lost at sea. If you want to have the best memories of your snorkel tour in Cancun, we recommend you to get our photo and video package. You can see the incredible images we have taken for you before you decide to buy it.
Do I have insurance?
Yes. In the unlikely event of an unforeseen event, Snorkel Adventure supports you with a $1 million liability insurance.
Do you have lockers where I can save my belongings?
Yes. We provide lockers with key at the marina for you to keep your belongings safely, so the only thing you will have to worry about is to enjoy the tour.
Marina Punta Norte. Carretera Puerto Juárez - Punta Sam. km 2+050. sm 86. Cancún, Q. Roo, México.
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